RETURN
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Our return policy is 14 days. After 14 days of purchase, it is unfortunately not possible to request a refund or exchange.
To be able to return the product, the product must not have been used and must be in the same condition as you received it. It must also be in the original packaging.
Various types of goods are exempt from return. Perishables such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.
Additional items that cannot be returned:
* Gift Cards
* Downloadable software products
*Some personal hygiene and health items
To make the return, please present the receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain cases, only partial refunds will be issued (where applicable):
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.
* Any product that is not in its original condition, damaged or missing parts, not due to any error on our part.
* Any product that is returned more than 14 days after delivery
Refunds (where applicable)
Once the return item is received and verified, we will send you an email to notify you that we have received your return merchandise. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed. We will automatically issue the credit to your credit card or payment method for the purchase within a few days.
Refund late or not received (where applicable)
If you still haven't received a refund, please check your bank account again.
Then, contact your credit card company as it may take some time for the refund to be released.
Then contact your bank. There is usually a processing time before a refund is posted.
If you've done all of this and still haven't received a refund, please contact us at nmadept@gmail.com.
Goods on offer (when applicable)
You can only ask for a refund for regular priced products. Unfortunately, it is not possible to request refunds for goods on offer.
Exchanges (where applicable)
We only exchange products that are defective or damaged. If you need to exchange an item, send an email to nmadept@gmail.com and send your product to: Rua das Pedreiras 20 E Loja 9 Restelo, Restelo, 11, 1400-007, Portugal.
Gifts
If the product was marked as a gift during purchase and was shipped directly to you, you will receive a gift certificate for the same amount as the purchase. You will receive a gift certificate in the mail when we receive your returned product.
If the product was not marked as a gift during purchase, or if the giver sent the product to themselves for delivery in person, we will send a refund to the gift giver. This person will know that you requested a return.
Shipping
To return the product, you must send it to: Rua das Pedreiras 20 E Loja 9 Restelo, Restelo, 11, 1400-007, Portugal.
You will be responsible for paying shipping to return the product. We do not refund shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, return shipping time may vary.
If you are shipping a product over €75, consider contracting a shipping service with tracking or insurance. We cannot guarantee receipt of the returned product.
